Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind.
This policy applies to all employment practices within our company!
Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 80 major ferry companies across 22 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.
If you want to know more about the team, read about Ferryhopper in a nutshell.
Analyzing and managing data and information associated with customer relationships is one of the most important things regarding our marketing strategy. We are currently looking for a full-time CRM Manager to bring our users closer. You will be part of our growing Marketing team in Athens, supporting customer retention and customer loyalty. You will be working closely with our Performance Marketing Team, the designers and copywriters of the marketing team as well as the product and the ancillaries’ team.
Create and build the general CRM annual plan for all segments
Driving CRM initiatives and executing campaigns
Customize and implementations relevant to the CRM software and architecture that meets our company’s needs
Monitor and maximize customer lifetime value strategies ensuring maximum ROI
Ensure the database is segmented effectively for targeted marketing activities and maintain lists of segmented customers
Develop testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products
Support the ancillaries’ growth strategy
Suggest new methods and channels to address customers’ needs
Knowledge of online marketing methods, best practices, and CRM tools
Technical expertise with CRM and analytical systems
Work experience in the CRM field of more than 4 years
Solid background in customer acquisition, remarketing, and retention strategies
Analytical and technical skills regarding the development of consumer segmentation models
Hands-on, attention to detail and highly-organized
Strong project management experience and excellent communication skills (oral and written).
Experience on Mailchimp and the Braze CRM platform
Experience on team management
Experience working with reporting on Google Analytics, Data Studio or other reporting interface, such as Tableau or Power BI
Experience on setting up and managing automation flows for cross platform products, including iOS, Android applications and websites
Basic understanding of GDPR
Our team is our number one priority; we try to offer an amazing working environment. This includes:
Competitive compensation package
Equipment of your choice
Training and educational budget throughout the year
Work in a collaborative and dynamic environment
Great office space at the heart of Athens with fresh fruits and vegetables always available :)
Flexible working hours & remote working