Experienced Seasonal Ferries Travel Agent

Job description

The Company

Ferryhopper is revolutionizing online ferry booking. We are collaborating with more than 53 major and smaller ferry companies to offer ferry itineraries to 250 destinations in the Mediterranean and we will keep expanding our horizons to new destinations. We always strive to cater to the needs of all travelers and to improve our services.

The Role

Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 41,000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a seasonal customer support agent to join our fast-growing team in Athens.

The successful candidate will be responsible to handle customers’ requests and maintain an excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge involved in delivering outstanding results.

Main responsibilities

  • Receive & process incoming calls & emails
  • Accommodate customers in person at our reception desk
  • Handle general requests in several communication channels
  • Execute ferry tickets cancellations, rebookings and other inquiries
  • Handle force majeure such as strikes or extreme weather events, bulk changes
  • Communicate with Ferry operators and partners
  • Report technical issues internally
  • Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole

Job requirements

Requirements

  • Excellent knowledge English and Greek
  • 3 years previous experience in Ferry Travel Agency
  • Experienced user of ferries ticketing systems (Liknoss,Certus)
  • Familiar working with apps and new technologies - Computer literacy
  • Quality focus and multitasking in a fast-paced environment
  • Dedication to going above and beyond to solve customers' problems
  • Self-motivated, strong time-management and problem solving skills
  • A relentless team player, willing to share ideas and help other team members


It will be good to have

  • Extra foreign language DE/SP/FR/IT
  • Previous experience on checking suppliers commission statements
  • Familiar at handling statements on discrepancies
  • Bachelor’s degree preferably in Tourism/ Business Administration or any quantitative subject
  • Previous experience in OTAs
  • Knowledge of any CRM app (Freshdesk, Zendesk)


Benefits

  • Competitive compensation package
  • Training
  • Joining a fast-growing and ambitious international team
  • Growth opportunities
  • Work in a collaborative and dynamic environment of young people