French Speaking Customer Support

Job description

The company


Ferryhopper is revolutionizing online ferry booking. We are collaborating with more than 50 major and smaller ferry companies to offer ferry itineraries to 250 destinations in the Mediterranean and we will keep expanding our horizons to new destinations. We always strive to cater to the needs of all travelers and to improve our services.

The Role


Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 41.000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a customer support agent to join our fast-growing team in Athens.

The successful candidate will be responsible to handle customers’ requests and maintain an excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge involved in delivering outstanding results.


Main Responsibilities


  • Receive & process incoming calls & emails

  • Handle general requests in several communication channels

  • Execute ferry tickets cancellations, rebookings and other inquiries

  • Handle force majeure such as strikes or extreme weather events, bulk changes

  • Communicate with Ferry operators and partners

  • Report technical issues internally

  • Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole

Job requirements

Requirements

  • Fluent speaker/ Near Native fluency in French language

  • Excellent communication in English

  • Familiar working with apps and new technologies / Computer literacy

  • Bachelor’s degree preferably in Tourism/ Business Administration or any quantitative subject

  • Quality focus and multitasking in a fast-paced environment

  • Dedication to going above and beyond to solve customers' problems

  • Self-motivated, strong time-management and problem solving skills

  • A relentless team player, willing to share ideas and help other team members

  • Based in Athens

It will be good to have

  • Extra foreign language IT/DE/SP

  • Previous experience in the customer service sector

  • Previous experience in OTAs

  • Knowledge of any CRM app (Freshdesk,Zendesk)

Benefits

The health of our company and the success of our products is directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer:


  • Competitive compensation package

  • Training and educational budget throughout the year

  • Quick professional development

  • Joining a fast-growing and ambitious international team

  • Work in a collaborative and dynamic environment of young people

    Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company.