Ferryhopper is an online booking engine that makes island-hopping around Greece as easy as a breeze. Our modern and innovative platform presents the user with every available direct and indirect connection to over 160 Greek islands and major ports. Through Ferryhopper, the traveller can plan their ferry trip effortlessly, book their tickets quickly, compare prices instantly, secure the cheapest fare, and start hopping!
About the role
Selling so many ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 27,000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a customer support agent to join our fast-growing team in Athens.
The successful candidate will be responsible to handle customers’ requests and maintain excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge involved in delivering outstanding results.
Main responsibilities are:
As the newest addition to the Ferryhopper team, you will:
What you need to have: